In recent months, we have intensified our training activities dedicated to hotel managers and housekeepers. We firmly believe that a professional development path designed to continually improve service quality and to raise awareness of guest priorities is fundamental to securing a good reputation both digitally and in the broader market. Here are the details.
In today’s communication landscape, it is common for a user to rely on online reviews when choosing one hotel over another. These reviews help users determine which structure is best suited to meet their needs.
What guests are looking for. But what do guests generally want when choosing a hotel to stay in? In addition to a structure that satisfies them in terms of price, proximity to desired destinations, and services offered, there is a primary need they must satisfy: to rest and sleep properly. In this crucial aspect, the choices and actions of the hotel staff make all the difference, every time.
Sleeping well and positive reviews. For this reason, during our courses, in addition to focusing on the importance of the careful and attentive work performed by housekeepers, we also aim to show hotel managers the various choices available to make substantial improvements to the quality of sleep for their guests. A guest who has slept well will wake up feeling more positive and will not only be more likely to return but also to leave a positive review!
Customization of services. Everyone sleeps differently. Some sleep on their side, others on their stomach or back, some prefer higher pillows, while others prefer lower ones… finding the right comfort in a room that is not your own can sometimes be a challenge. That’s why, with our Piuma Room project, we offer a range of customizations that make a real difference for guests.
During the courses, we suggest a pillow menu, a real pillow card where guests can choose the one that best suits their needs, just like they would order their favorite dish at a restaurant. By helping the guest select their ideal pillow, we help them recreate their preferred sleeping position, even when away from home.
Warm and cold sleepers. Similarly, temperature preferences can also present challenges. Some people are more sensitive to the cold, others to the heat, and getting everyone comfortable, especially in a double bed, is not always easy. However, high-quality duvets can resolve many issues! Thanks to their excellent thermoregulating properties, down duvets adjust and maintain the body's temperature. This prevents conflicts and sleepless nights. Additionally, duvets can also be customized. There are different types suited for specific locations and temperatures. Again, an appropriate initial choice can make a real difference!
Talking numbers. Finally, during the courses, we like to be very practical. In addition to answering all the questions from the audience and analyzing the various items in detail, we also focus on numbers. We all know that a certain level of comfort comes at a certain price, but at the same time, we are fully aware of the potential benefits of making the right choice and the return it can generate. For this reason, we make sure to pull out the calculator and perform some quick calculations, which you can see in the image above.